Privacy policy

Privacy Policy

Last Updated: April 2026

Welcome to Haya by Raabii ("we", "us", "our"). This Privacy Policy explains how we handle information when you visit hayabyraabii.com or place an order with us. By using our website or placing an order, you agree to the terms of this policy.

1. Information We Collect

To process your order, we collect only the information you voluntarily provide, including:

  • Name
  • Shipping address
  • Phone number / WhatsApp number
  • Order details (products, quantities)

We do not collect sensitive personal information such as CNIC, bank account details, or passwords.

2. How We Use Your Information

Your information is used only for:

  • Processing and delivering your order
  • Contacting you regarding your order status, confirmation, or delivery
  • Handling returns, exchanges, or customer queries
  • Occasional updates about new arrivals or promotions (optional)

We do not use your information for any purpose beyond order fulfillment and customer service.

3. Sharing of Information

We do not sell, rent, or trade your personal information to any third party. Limited information is shared only with:

  • Courier companies (such as PostEx, TCS, Leopards, M&P, Trax) for delivery purposes
  • Internal staff involved in order processing

No other parties receive your information under any circumstances.

4. Data Security

We take reasonable precautions to keep your information safe. However, no method of online transmission or storage is 100% secure. By using our website, you acknowledge that you share your information at your own discretion and we cannot be held liable for any unauthorized access beyond our reasonable control.

5. Cookies

Our website may use basic cookies to improve your browsing experience and remember your cart items. You can disable cookies through your browser settings at any time.

6. Third-Party Links

Our website may contain links to other websites (such as social media). We are not responsible for the privacy practices or content of any third-party websites.

7. Order Confirmation & Communication

By placing an order, you consent to receive order-related messages via WhatsApp, SMS, or phone calls. These are necessary for order fulfillment and are not considered marketing communication.

8. Changes & Cancellations

Orders once confirmed may be subject to our return and exchange policy. We reserve the right to cancel or refuse any order at our discretion.

9. Limitation of Liability

Haya by Raabii shall not be held responsible for:

  • Delivery delays caused by courier services
  • Address errors provided by the customer
  • Any indirect, incidental, or consequential damages arising from the use of our website or products
  • Issues beyond our reasonable control (network outages, courier strikes, weather, etc.)

10. Age Requirement

Our website is intended for users aged 18 and above. Minors should use the website only under the supervision of a parent or guardian.

11. Changes to This Policy

We reserve the right to update or modify this Privacy Policy at any time without prior notice. Continued use of the website after changes indicates acceptance of the updated policy.

12. Governing Law

This policy is governed by the applicable laws of the Islamic Republic of Pakistan. Any disputes shall be subject to the jurisdiction of courts in Pakistan.

13. Contact Us

For any questions regarding this Privacy Policy or your order, please contact us:

WhatsApp: +92 303 0607244

Thank you for shopping with Haya by Raabii.